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Coronavirus (COVID-19) financial hardship application form

As we are currently experiencing a high volume of calls from customers relating to the impact of coronavirus (COVID-19), you can apply for financial hardship assistance by filling out this form, and we will respond to you as soon as possible. 

Please be aware these high volumes of enquiries are resulting in delays in our customer response times. Our current response time is around 10 business days. We appreciate your patience as we work to respond to each customer.

By answering these questions, Keystart will be able to assess what assistance is best for you under our hardship policy.

NOTE: If you have a direct debit set up for your loan payments, we'll cancel your direct debit to support you while your hardship application is being assessed and avoid any additional financial stress. 

Please answer all questions with as much information as you can. 


First, tell us a bit about yourself.

Preferred contact method:

Tell us about your financial position.

Is your request for assistance caused by the impacts of coronavirus (COVID-19)?
How have your circumstances changed?
Have you or your employer applied for any of the Federal Government’s coronavirus (COVID-19) or other financial assistance measures? (For example, JobSeeker or JobKeeper payments.)