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  • People would always tell me how hard Keystart were to deal with however I completely disagree. I can’t say thank you enough for the opportunity to get our home in the most stress free way possible.

    Emma
    Keystart customer

    Managing your home loan

    • Donna Lynch

      Country Housing Authority Board Member

      Donna Lynch has comprehensive expertise in rural policy development and experience in rural production in Western Australia.

    Experienced, trusted and super helpful

    We're passionate about helping you on your home ownership journey

    • $ billion Over $2.62 billion in loans under management
    • Over 130 local staff to support you
    • Over 121,000 people into their own homes

    First, tell us a bit about yourself.

    Preferred contact method:

    Tell us about your financial position.

    Is your request for assistance caused by the impacts of coronavirus (COVID-19)?
    Do you need an extension of time for existing hardship assistance?
    How have your circumstances changed?
    How long do you expect to experience financial difficulty?
    Would you like to have your direct debit payment stopped until your hardship application has been assessed?
    Have you applied for any of the Federal Government’s coronavirus (COVID-19) financial assistance measures? (For example, JobSeeker payments.)
    Have you applied for early release of your superannuation?
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    Who is Keystart?

    Did you know

    Here are some things to know.

    • Before you apply

      Some minimum requirements and guidelines to consider.

      Find out more
    • Review your eligibility

      If you are not sure if you entered your information correctly, you can try again

      Try again
    • Talk to us

      If you have a question about our eligibility criteria, you can call us on 1300 578 278, 8am -5pm, Monday-Friday. We're here to help you through your journey.

      Get in touch

    The process of refinancing

    1. 1.

      You complete a Mortgage Discharge Request form.

    2. 2.

      Keystart processes discharge, sends to Housing Authority as settlement agent.

    3. 3.

      Housing Authority prepare documents for settlement.