Contact Us: Dispute Resolution
At Keystart, we aim to provide the best service for our customers. If you have a complaint, a compliment or a suggestion, we’d like to hear from you.
If you are unhappy with part of our service, Keystart has an Internal Dispute Resolution process in place to assist in solving your complaint.
To ensure we adequately address your concerns, we would prefer that your complaint is put in writing.
|Mail:||The Complaints Manager
Keystart Home Loans
PO Box 6679,
East Perth, WA 6892
The Complaints Manager
If your problem cannot be resolved straight away, we will take the following steps:
- Let you know who is handling your complaint
- Keep you informed of what is happening on a regular basis
- Strive to resolve your complaint within five working days
In the unlikely event that the matter cannot be resolved directly with Keystart, you can seek assistance from the Credit and Investments Ombudsman Ltd (CIO).
The Credit Ombudsman will refer your complaint back to Keystart if you have not given us the opportunity to resolve the complaint.
CIO is a free and independent external dispute resolution service that considers complaints about financial service providers operating in Australia. CIO is approved by the Australian Securities and Investment Commission (ASIC) to investigate disputes and make decisions that are binding on the financial services provider.
|Keystart CIO Membership Number:||400192|
|CIO’s contact details are as follows:||Credit and Investments Ombudsman Ltd.
PO Box A252
SYDNEY SOUTH NSW 1235
|Freecall:||1800 138 422 (mobile phone charges apply)|
|Phone:||02 9273 8455|