Disability Access and Inclusion Plan (DAIP)
Ongoing Consultation: Disability Access and Inclusion Plan 2026 - 2031
Keystart has concluded the public consultation survey on its draft Disability Access and Inclusion Plan (DAIP) 2026–2031. Public Consultation was open from 28/01/2026 to 11/02/2026.
The shared reviews of the draft DAIP are currently being analysed, with the inputs helping us to finalise the plan and shape the direction of Keystart over the next five years.
We will continue to welcome feedback from our employees, external stakeholders, members of the public, and, in particular, people who use our services or engage with our work.
About the DAIP
The DAIP sets out Keystart’s commitment to creating an inclusive organisation where people with disability can participate fully, access opportunities equitably, and engage with us without barriers. This commitment is delivered through the seven outcome areas (outlined below) that guide our actions and priorities over the life of the plan.
It aligns with the guiding principles of: A Western Australia for Everyone: State Disability Strategy 2020–2030.
How to give feedback
You can contact us about the DAIP in the following ways:
- Email: hr@keystart.com.au
- Phone: 1300 578 278 (Monday to Friday, 8:30 am to 5:00 pm)
- Post: PO Box 2016, Subiaco WA 6904
- In person: Level 3, 502 Hay Street, Subiaco WA 6008
Background
The Western Australian Disability Services Act 1993 requires all public authorities to develop and implement a Disability Access and Inclusion Plan. This plan must outline how Keystart will ensure people have equal access to its facilities and services.
The Disability Services Regulations 2004 set out seven outcome areas that all public authorities must address. These outcomes guide the structure of our DAIP.
The Equal Opportunity Act 1984 recognises the right of people with disability to receive the same level of service as other members of the community and makes discrimination based on impairment unlawful.
Seven outcomes areas for access and inclusion
Outcome 1: Services
People with disability have the same opportunities as others to access Keystart’s services and events.
Outcome 2: Facilities
People with disability have the same opportunities as others to access Keystart’s buildings and facilities.
Outcome 3: Information
People with disability receive information in formats that allow them to access it as readily as others.
Outcome 4: Service quality
People with disability receive the same level and quality of service from Keystart staff as others.
Outcome 5: Complaints
People with disability have the same opportunities as others to make complaints to Keystart.
Outcome 6: Consultation
People with disability have the same opportunities as others to participate in public consultation.
Outcome 7: Employment
People with disability have the same opportunities as others to obtain and maintain employment with Keystart.
