Review Keystart's Electronic Terms and Conditions.
These are the terms and conditions (Terms) which govern your use of any of the following:
1. the Keystart website (Site), located at: https://www.keystart.com.au/
2. the Application Tracker (Application Tracker), located at: https://www.keystart.com.au/application-tracker-portal/
3.the Keystart mobile application (Keystart App)
(collectively Electronic Platforms).
Our Electronic Platforms are operated by Keystart (ABN 74 917 542 588) (ACL 568102) (Keystart, we/us/our).
Together with our Privacy Policy and any other policies published on our Site from time to time, these Terms form a binding contractual agreement between you, the user of the Electronic Platforms, and us.
For that reason, these Terms are important and you should ensure that you read them carefully and Contact Us with any questions before you use the Electronic Platforms.
Your use of the Electronic Platforms signifies and confirms your acknowledgement that you have had sufficient chance to read and understand the Terms, and that you agree to be bound by the Terms. If you do not agree to the Terms, you must not use the Electronic Platforms.
We reserve the right to change the Terms from time to time at our sole discretion. You must periodically check the Terms to see if any of the changes affect you or your circumstances. By your continued use of the Electronic Platforms, you are deemed to have agreed to any such changes. If you do not agree to any change, you must not use the Electronic Platforms.
We may update and change the Electronic Platforms from time to time to reflect changes to our products, changes in the law or changes to our business priorities. We will try to give you reasonable notice of any major changes.
You represent and warrant to us that:
These Terms were most recently updated on 1 July 2025, when we transitioned to a Government Trading Enterprise and updated the reference to Keystart.
Our Electronic Platforms are provided for use by Western Australian residents only, and the products and services described in the Electronic Platforms are not directed at anyone outside Western Australia. The information is prepared in accordance with the laws of Western Australia and the Commonwealth of Australia. The Electronic Platforms may not comply with the laws of any other country. However, you are bound by these Terms even if you reside at any time outside of Western Australia. If you access our Electronic Platforms from outside of Western Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Electronic Platforms from your location.
For the avoidance of doubt, any information displayed, provided or accessible on the Electronic Platforms (Content) is for informational purposes only and does not constitute an offer by us to provide credit. If you wish for us to consider offering you credit, you must complete a loan application.
The Site contains general information about our products and supporting resources. In addition, the Site offers the following functionalities and services:
General guides and resources
Enquiry forms
(collectively, Site Services).
The Application Tracker is only available to you during the process of applying for credit with us and it offers the following functionalities:
Register and login
Track application progress
(collectively, Application Tracker Services).
Through the Keystart App, we enable you to set up and manage your loan account with us by offering the following functionalities.
Register and login
Manage existing loan
Correspondence
Repayments
Equity Estimator
(collectively, Keystart App Services).
Together, the Site Services, Application Tracker Services and the Keystart App Services form the “Services” for the purpose of these Terms.
The following additional terms and conditions apply to the use of Equity Estimator, which is available on the Keystart App and when you contact Keystart directly.
The Equity Estimator contains data, analytics, statistics, results, and other information licensed to us by RP Data Pty Ltd trading as CoreLogic Asia Pacific (CoreLogic Data). The CoreLogic Data provided is of a general nature and should not be construed as specific advice or relied upon in lieu of appropriate professional advice. While CoreLogic uses commercially reasonable efforts to ensure the CoreLogic Data is current, CoreLogic does not warrant the accuracy, currency, or completeness of the CoreLogic Data and to the full extent permitted by law excludes all loss or damage howsoever arising (including through negligence) in connection with the CoreLogic Data.
CoreLogic is the largest provider of property information, analytics, property-related risk management, and geospatial location intelligence in Australia and New Zealand. CoreLogic’s data and analyses are relied upon to identify and manage growth opportunities, improve performance, and manage risk at all levels from government and business to consumer.
In the Keystart App, Keystart reproduces materials and content owned or licenced by RP Data Pty Ltd trading as CoreLogic Asia Pacific (CoreLogic) and may include data, statistics, estimates, indices, photographs, maps, tools, calculators (including their outputs), commentary, reports and other information (CoreLogic Data).
© Copyright 2022. CoreLogic and its licensors are the sole and exclusive owners of all rights, title and interests (including intellectual property rights) of the CoreLogic Data contained in this publication.
All rights reserved.
Automated valuation model
An automated valuation model estimate (AVM Estimate) is a statistically derived estimate of the value of the subject property. An AVM Estimate is generated (i) by a computer-driven mathematical model in reliance on available data; (ii) without the physical inspection of the subject property; (iii) without taking into account any market conditions (including building, planning, or economic), and/or (iv) without identifying observable features or risks (including adverse environmental issues, state of repair, improvements, renovations, aesthetics, views or aspect) which may, together or separately, affect the value.
An AVM Estimate is current only at the date of publication or supply. An AVM Estimate must not be relied upon as a professional valuation or an accurate representation of the market value of the subject property as determined by a valuer. CoreLogic expressly excludes any warranties and representations that an AVM Estimate is an accurate representation as to the market value of the subject property.
Confident indicators
High: High confidence is typically a result of a greater number of available comparable properties and/or a lesser degree of variability between the subject and comparable properties and/or high availability of comparable property data in the area.
Medium: Medium confidence typically a result of a medium degree of available comparable properties and variability between the subject and comparable properties in the area and/or medium availability of comparable property data in the area.
Low: Low confidence typically a results of fewer available comparable properties and/or a high degree of variability between the subject and comparable properties in the area and/or low availability of comparable property data in the area. This AVM is not reliable and should only be used with caution.
To the full extent permitted by law, CoreLogic excludes all liability for any loss or damage howsoever arising or suffered by the recipient, whether as a result of the recipient's reliance on the accuracy of an AVM Estimate or otherwise arising in connection with an AVM Estimate.
You may use the Electronic Platforms for your own personal, non-commercial use.
You must not:
We may collect personal information from you directly or via your use of our Electronic Platforms in accordance with our Privacy Policy. We will only collect personal information that is reasonably necessary for, or directly related to, our functions or activities.
When you provide us with any information, we may retain, use or disclose the information in accordance with our Privacy Policy.
On the Site, where you can commence an enquiry online, you may suspend and save the enquiry so you can complete and send the enquiry at a later time. If you suspend or save your enquiry, the information that you have entered will be retained in our systems so that you may recover the information when you resume your enquiry. Online enquiries that have been suspended or saved may be viewed by us.
Our Electronic Platforms may contain links to the websites and content operated by third party providers of goods and services or businesses (Third Party Websites). If you have accessed Third Party Websites through our Electronic Platforms, and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party Website from our Electronic Platforms, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
When you view our advertisements on a Third Party Website, the advertising company may use ‘cookies’ and in some cases ‘web beacons’ to collect information such as:
When you access our website after viewing one of our advertisements on a Third Party Website, the advertising company collects information on how you utilise our website (eg which pages you view) and whether you complete an online enquiry.
We use ‘cookies’ to provide you with better and more customised service and with a more effective website.
A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites, and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
We use cookies for different purposes such as:
Your IP address is the identifier for your computer when you are using the internet.
It may be necessary for us to collect your IP address for your interaction with various parts of our website.
We are not responsible for, nor do we endorse in any way such Third Party Websites or their content. If you decide to access any of the Third Party Websites linked to the Electronic Platforms, you do so entirely at your own risk. We have no control over the content of those other websites, plugins, applications and content and we are not responsible for them.
You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take unfair advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part unless we have agreed to that.
The Electronic Platforms may contain information and advertising from third-party businesses including Third Party Websites. You consent to viewing this information as part of your use of the Electronic Platforms, and you may choose to interact with such Third Party Websites. Any information provided to us as part of your interaction with the third party advertisement is subject to the terms of our Privacy Policy.
We are not responsible for any information transmitted by third parties or liable for any reliance you make upon the information or statements conveyed by third parties (or in relation to your dealings with third parties), nor are we responsible for the accuracy of any advertisements contained on the Electronic Platforms.
To access the full suite of Services offered on the Keystart App and the Application Tracker, you must register for the use of the Keystart App and the Application Tracker. The registration process may require a verification process which involves us sending you a verification code via an SMS text message and an email. You must not share this code with anyone else. The verification process will enable you to set up login credentials. You are responsible for keeping your login credentials secret. As soon as you know or have reason to suspect that your login credentials are no longer secret, or that your access to any of our Service is being abused, you must notify us immediately and take all necessary steps to prevent unauthorised access.
The Keystart App and the Application Tracker may not be available for registration for all Keystart Customers.
You must not:
You indemnify us for any loss or damage you suffer as a result of unauthorised access to the Keystart App on your mobile device or the Application Tracker, or any breach by you of this clause. You are solely responsible for the use of the Keystart App on your mobile device or the Application Tracker, irrespective of who is utilising it, whether with or without your permission.
We are the owner or licensee of all intellectual property rights in the Electronic Platforms and the Content. Subject to these Terms, we grant you a limited, temporary, revocable and non-exclusive licence to access, browse and use the Electronic Platforms in accordance with the Terms.
The Content including the trademarks, names, logos, sounds, images, graphics, text, software, software code, tools, results derived from the use of software and tools, interfaces, website structure, copyright works and materials displayed on it, its layout and design (Keystart Intellectual Property Rights) are protected by copyright, trademark and other intellectual property laws unless expressly indicated otherwise on the Electronic Platforms. All rights, title and interest in and to the Content, including the Keystart Intellectual Property Rights, are owned, licensed or controlled by Keystart or the party credited as the provider of the Content. You must not reproduce, copy, imitate or otherwise use any of the Content, in whole or in part, in a manner that is reasonably likely to infringe the Keystart Intellectual Property Rights without prior written permission from us or our licensors.
These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations, including under the Australian Consumer Law (ACL). If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our discretion:
Except as otherwise provided for above and to the extent permitted by law, we
You agree to indemnify us, their related parties and their respective officers, agents and employees for any loss, damage, cost or expense suffered or incurred as a result of, or in connection with, your use of the Electronic Platforms, including any breach by you of these Terms.
Keystart may suspend or terminate, at our sole discretion, your use of the Keystart App or the Application Tracker or your access to any functionality of the Keystart App or the Application Tracker, at any time where we consider it reasonable in protecting us, to reasonably protect you, if the Keystart App or the Application Tracker are no longer appropriate for the management of your loan account or as permitted by Law. For example, we may do so where we consider such suspension or termination a reasonable step to protect us or you from suffering financial loss and/or to prevent fraud.
The Keystart App will no longer be available to you when you cease to be a customer of Keystart. The Application Tracker will no longer be available to you once the application for credit process has ceased.
The Electronic Platforms may be unavailable from time to time and temporary service interruptions may occur. If this occurs, you can still contact Keystart directly at Contact Us to manage your loan account or for general information on our products.
The Site and the Application Tracker work best on the following browsers:
You must not transfer, assign, sub-licence or otherwise deal in any other way with any of your rights under these Terms. We may transfer, assign or novate our rights and obligations under these Terms at any time without your consent.
If a Court finds part of these Terms invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
The parties agree that the Terms shall be accepted electronically and the agreement to the Terms is formed and validly entered into electronically.
You can find our contact details for direct notices, enquiries, complaints and any feedback at Contact Us.
Communications and notices will be sent to you as per your communication preferences, to the extent permitted by Law. These preferences can be updated on the Keystart App or by contacting us directly. It is your responsibility to ensure your contact details are up to date.
These Terms are governed by the laws of Western Australia and each party submits to the non-exclusive jurisdiction of the courts of Western Australia.