Get in touch

Questions about contacting us

• Q What the impact is coronavirus (COVID-19) having at Keystart?
  A

  Please read our coronavirus (COVID 19) update.

• Q What is Keystart's dispute resolution process?
  A

  We're dedicated to constantly improving our customers' experience. As a valued customer, we'd really appreciate your honest feedback. If your experience has not met your expectations, we’d like to hear from you.

   

  Dispute resolution
• Q What do you do with my feedback?
  A

  We’re dedicated to constantly improving our customers’ experience. As a valued customer, we’d really appreciate your honest feedback.

  We think it’s important for clients to be able to tell us what it is that we do well and what we could do even better. Your point of view is important to us. We read every response we receive.

  Any insights you provide will be used to develop our services and standards across the business, so feel free to get in touch. 

• Q I can’t get to Keystart offices. What should I do?
  A

  Don’t worry, we can come to you. Keystart’s dedicated home loan specialists can arrange to meet you at a time and location that suits you. We don’t expect you to have to come into our offices, but if that is convenient for you then you’re very welcome!

• Q When is Keystart open?
  A

  We’re available to take your call Monday to Friday, 8am – 5pm.