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Get in touch

Looking to get in touch? Send us a message by filling out the enquiry form, give us a call, or get directions to visit us at our offices in Subiaco.

Please note that our office will be open during the Christmas period however the reception will be closed from Thursday 25 December to Monday 5 January. If you have any questions, please give us a call or email us. 

Coronavirus (COVID-19) update

Please refer to our coronavirus (COVID-19) update page for information about our customer support and answers to some frequently asked questions.

Our reception is open. All visitors will be required to wear a mask and check in using the SafeWA app.

Keep in touch with any updates on the State Government website: https://www.wa.gov.au/government/covid-19-coronavirus 

Coronavirus (COVID-19) update page: Support for customers

 

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Questions about contacting us

  • Q What do you do with my feedback?
    A

    We’re dedicated to constantly improving our customers’ experience. As a valued customer, we’d really appreciate your honest feedback.

    We think it’s important for clients to be able to tell us what it is that we do well and what we could do even better. Your point of view is important to us. We read every response we receive.

    Any insights you provide will be used to develop our services and standards across the business, so feel free to get in touch. 

  • Q I can’t get to Keystart offices. What should I do?
    A

    Don’t worry, we can come to you. Keystart’s dedicated home loan specialists can arrange to meet you at a time and location that suits you. We don’t expect you to have to come into our offices, but if that is convenient for you then you’re very welcome!

  • Q When is Keystart open?
    A

    We’re available to take your call Monday to Friday, 8am – 5pm. If you're coming into our office we are open Monday to Thursday from 8:30am to 5:00pm and Friday 8:30am to 4:30pm.