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Tips and how-tos

Help in the time of COVID


Roisin Broderick, Content Specialist, Keystart

07 Apr 2020 • 5 mins

We realise this is the strangest of times and many of you are feeling the strain of uncertainty. It has been encouraging how quickly organisations have sprung into action to set up support services and assistance to get us all through. Here are a few resources we thought it would be worth sharing with you.

Making financial decisions

There is a lot to think about with home finance challenges at the moment. MoneySmart has resources and tips with steps to look after yourself and your money, including how to deal with cancellations and refunds, access to financial assistance and managing on a low income. There is also a clear outline of all the Federal government’s financial support initiatives. 

Visit MoneySmart website

Managing household bills

Your power, water, gas and telecommunications providers will all have hardship programs in place if you are facing financial hardship due to the impacts of coronavirus. You will need to contact each provider individually but no doubt there will be a larger than normal number of calls on the phone lines. You might be able to submit your enquiry online to avoid the phone queue. 

Take a moment. Make your mental health a priority

Social distancing, self-isolation, anxiety and stress can take its toll on you, your family and friends. With the increase in awareness of the importance of mental health, there has been a wealth of online resources to help us all get through this. Here are some resources that may help you keep focused.

Connection is essential for mental health. Here are three tips from our community partner Relationships Australia WA for connecting during isolation.

  1. Connect with family – once a day for at least 30 minutes via phone or video chat (Facetime, Whatsapp or Zoom etc.) It’s important to continue connecting to our loved ones during this time.
  2. Connect with friends or colleagues – reach out to your close friends to receive and offer a listening ear in this time of isolation. Pick up the phone or organise a video conference to stay connected.
  3. Snail Mail! If you know someone who doesn’t have internet, perhaps send them an old fashioned handwritten letter or card. Receiving mail could make someone’s day. Adding a drawing, cutting out some fun pictures from a magazine or simply using different coloured pens could lift their mood too. It will also serve as an activity for you during your day.

These flyers were shared with us by Relationships Australia (WA). We thought you might find them useful too.

Coping with stress

Helping children deal with stress

Mindfulness and more

Technology may be our best ally for our mental health at the moment, with vast resources available to provide some calm and mindfulness in the chaos. Here are a few resources to explore.

Support for Keystart customers

With our long-standing relationship with Relationships Australia WA, Keystart customers can receive up to five free sessions with a Relationships Australia counsellor to discuss any matter from unemployment concerns, relationship issues and parenting to stress or grief and loss. If you have a matter you would like to discuss in a supportive, respectful and confidential environment, we can either refer you, or you can call Relationships Australia directly on 1300 364 277 and tell them you are a Keystart customer.

Back to our Coronavirus (COVID-19) update page

Keystart recommends that you seek your own independent financial advice prior to making any decisions about your financial needs. Any examples given in this post are provided for illustrative purposes only.

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