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Submitting a home loan application for your customer

How do I submit a home loan application?

We have a range of home loan options that may be suitable for your customer. Once you’ve determined that Keystart is the right option, an application can be lodged via the Loanapp.

Check if your CRM is integrated with the Loanapp. You'll be able to submit the application directly from your CRM. However, if your CRM isn't integrated, log in to Loanapp using the credentials provided and complete the application directly in the platform. 

Once the application is in Loanapp: 

  1. You’ll receive an email from Simpology confirming your application has been successfully registered. 
  2. Upload the supporting documents and customer consent form via the Supporting Documents tab. The customer consent form is available under the Downloads section in the Broker Portal. 
  3. The customer is required to register their email and mobile number for the application to progress to the assessment queue. A registration request will be sent to them via email/SMS. 

Getting conditional approval

Once the above steps are completed, we’ll review and assess the application. If it meets Keystart’s lending requirements, a conditional approval letter is issued. 

This letter is valid for 120 days and outlines the conditions that must be met for the loan to proceed to formal approval. For example, satisfactory valuation, First Home Owner Grant approval or settlement agent details. 

Getting formal loan approval

The loan will be moved to formal approval stage once all the conditions are met and we’ll issue a formal approval letter. 

Once the loan has been formally approved, the lending pack is sent to the customer via Docusign the next working day. We’ll also send mortgage instructions to the Department of Communities, who will then issue the mortgage documents. The documents are typically sent to the customers within three to five working days, and you’ll be cc’d into that email.

Preparing for settlement

We’ll prepare the application for settlement once the lending pack is signed and returned to us. As part of our checks, we’ll need a copy of the final settlement statement and building insurance, if an established property has been purchased. Once we’ve received these documents, our settlement team will issue the OK to proceed with the settlement, and the settlement date can be booked.