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Every Western Australian deserves a place to call home. We're here to make the dream of an affordable home a reality for more people, and our broker community is a key part of bringing that to life. We value the relationships we have with our brokers and understand the important role you play in providing choice and competition in the industry.

Committed to you, the broker

By working together, we can help open more pathways to home ownership, giving more people the opportunity to own a home sooner. When you partner with us, you get more than just another option for your customers. You'll get access to a range of unique loan products, all with no lender's mortgage insurance, and a dedicated support team that's here to help you get your clients across the line.

Meet the team

As an accredited Keystart broker you can rely on the ongoing support of our dedicated Broker Support Team.

For general enquiries and feedback, contact our Broker Support Team:

Current
turnaround times

Average time to file pick up 1-2 business days
Average time to assessment 3-5 business days

Useful resources

Helpful guides

Everything you need to know about working with us, from getting accredited to submitting applications and helping your customers move on from Keystart.

Guides for your customers

Helpful guides to help your customers find the documents they need for a successful home loan application.

Resources for your customers

Helpful guides for your customers, covering everything from managing their home loan, financial wellbeing resources and moving on from Keystart.

Forms and documents

All the forms and documents your customers need, all in one place. Find and download the right form for every stage of the home loan process.

 

Our loan products

Explore our range of low deposit home loan products, all with no lender's mortgage insurance, designed to help your customers get into a home sooner.

Select a loan to view property and income details:

Select a loan to view property and income details

Not accredited yet or need to renew your accreditation?

Contact our Broker Support Team or click below to find out how to become accredited with us. 

Find out how

Frequently asked questions

  • Q What is the impact of defaults or impaired credit on loan applications, and what are the auto-decline rules?
    A

    Out default policy is as follows:

    • Defaults under $5,000 must be paid for at least 12 months before consideration.
    • Defaults over $5,000 must be paid for at least two years before consideration.
    • For telco, utility, or medical defaults under $1,000, customers can pay these and apply immediately with no waiting period.
    • More than three defaults (including debts passed to a debt collection agency) will result in an automatic decline. 

    Keystart auto-decline rule is an Equifax One Score of less than 420 will decline the application. If you have a customer who has a score above 420 and one customer who is below 420 the application will still be subject to our normal assessment approach.

  • Q Is DIDO/FIFO income accepted for home loans after three months of employment, regardless of fixed or rostered remuneration?
    A
    The minimum employment period for DIDO/FIFO employees is six months with their current employer.  In some cases, we may consider applicants after three months of employment if they are on fixed remuneration, however, this may require outside policy approval. For employees not on fixed remuneration, the full six months with their current employer is required.
  • Q Which visa options are acceptable for a home loan application?
    A

    Customers need to be either an Australian citizen or hold permanent residency visa. The only temporary visas we accept are:

    • subclass 444 visas for New Zealand citizens, and
    • spousal visas 309 or 820, provided they are within the two-year waiting period for permanent residency (calculated from the Visa Grant Notice date).
  • Q How is the annualised income calculated for the period 1 July to 31 December?
    A
    More information can be found in the Annualised Methodology flyer which is also available on the Broker Poral.
  • Q What are the property price limit and income limit for Keystart loan?
    A

    Under the product settings mechanism, Keystart's property price limits will be reviewed periodically against annualised median house prices sourced from REIWA. Income limits will reflect the income required to service the property price limits. these settings are dynamic and will increase or decrease to reflect the conditions.

    Current property price limits and income limits can be found here. We do have some leniency with these limits - get in touch if you'd like to see what's possible.