Contact Us: Dispute Resolution

At Keystart, we aim to provide the best service for our customers. If you have a complaint, a compliment or a suggestion, we’d like to hear from you.

If you are unhappy with part of our service, Keystart has an Internal Dispute Resolution process in place to assist in solving your complaint.

To ensure we adequately address your concerns, we would prefer that your complaint is put in writing.

Mail:   The Complaints Manager
Keystart Home Loans
PO Box 6679,
East Perth,  WA  6892

Contact:
Phone:
Fax:  

The Complaints Manager
1300 578 278
(08) 9338 3151

Email:    .(JavaScript must be enabled to view this email address)
Online: Feedback form


If your problem cannot be resolved straight away, we will take the following steps:

  • Let you know who is handling your complaint
  • Keep you informed of what is happening on a regular basis
  • Strive to resolve your complaint within five working days

In the unlikely event that the matter cannot be resolved directly with Keystart, you can seek assistance from the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Keystart’s AFCA Membership Number: 42147
AFCA’s contact details are as follows: Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001
Freecall: 1800 931 678
Website:  www.afca.org.au
Email: .(JavaScript must be enabled to view this email address)