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Dispute resolution

We're dedicated to constantly improving our customers' experience. As a valued customer, we'd really appreciate your honest feedback. If your experience has not met your expectations, we’d like to hear from you.

Keystart has an internal dispute resolution process in place to assist in solving your complaint.

You can contact us via:

Email

complaints@keystart.com.au

Online form

Get in touch

Phone

The Complaints Manager, 1300 578 278, (08) 9338 3151

Mail

The Complaints Manager
Keystart
PO Box 2016
Subiaco, WA 6904

If your problem cannot be resolved straight away, we will take the following steps:

  • Let you know who is handling your complaint
  • Keep you informed of what is happening on a regular basis
  • Strive to resolve your complaint within five working days

In the unlikely event that the matter cannot be resolved directly with Keystart, you can seek assistance from the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Keystart’s AFCA Membership Number:42147
AFCA’s contact details are as follows:Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001
Freecall:1800 931 678
Web: www.afca.org.au
Email:info@afca.org.au