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Want to achieve your financial goals?

Build your financial toolkit and reach your financial goals with free financial wellbeing coaching for Keystart customers.

Whether your goal is refinancing your home loan; having money put aside for emergencies; or even that holiday you've been planning, our free financial wellbeing coaching service can help you get there.

Did you know more than half of Australian households don't feel comfortable about their financial wellbeing?* If finance is on your mind a lot these days, you're not alone. Keystart has partnered with independent professionals from the Financial Wellbeing Collective to offer you the opportunity to take a moment and consider all things financial.

Interested? Do the quiz to get started.

Try the Financial Coaching Quiz 

How it works in a snapshot

Financial wellbeing coaching will help you:

  • review where you're at and
  • think about where you want to go,
  • set up a plan to get you there.

The sessions are led by confidential conversations and you decide what you want to share, so you don't need to disclose any financial details or bank statements if you're not comfortable. There may be some simple things you can change to make a huge difference to your finances. Sometimes it's just a matter of having the time and space to think things through.

* ANZ Financial Wellbeing Indicator

couple looking at laptop

What financial coaching is...

  • Keystart's financial coaching is offered as six one-on-one online video sessions with your dedicated coach. You can do the sessions in your own home. The sessions can be for couples or individuals and can be done over the phone if you prefer.

  • The service is free for eligible Keystart customers. We're offering this service to help our customers succeed.

  • The sessions are run in a conversational style, with the coaches asking you questions and sharing some activities to uncover your own behaviours and mindset towards your personal finances.

  • The coaches offer non-judgemental support tailored to your specific situation and will help you create your plan, usually made up of small, achievable steps.

  • Your sessions are completely confidential. The conversations you have are not reported back to Keystart. The coaches are independent from Keystart and work for the Financial Wellbeing Collective.

.... and what it's not

  • This is not about budgets, unless you want it to be. You do not need to disclose any financial details or bank statements if you are not comfortable doing so. 

  • The service is not all about your home loan. The coaches will look at your financial situation as a whole, so you get to look at the big picture.

  • This is not a financial planning service. The coaches are not financial planners so they won’t be recommending products or giving you financial advice. They're qualified financial coaches and work instead on sharing tools and plans so you come out with a clearer picture of where you want to go. 
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  • I can see how everything fits together now. I'm $200 a month better off than I was before I started the coaching. I've starting saving for my family's Christmas spending for the first time ever.

    Keystart customer
    Financial coaching participant
  • You may uncover something that you never thought about and that can be a game changing moment. It could be how much you're spending on your children or what you spend to keep up with friends.

    Dee O'Callaghan
    Financial Coach
  • I'm better at managing my money now. I know exactly what I need to do and more importantly why. I didn't realise how much finances were stressing me out, or that it could be so easy to get it right.

    Keystart customer
    Financial coaching participant
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    Katherine's financial coaching experience


    "I'm so much better at managing our money now. I know exactly what I need to do and more importantly why. I didn't realise how much the finances were really stressing me out, or that it could be so easy to get it right. It has improved our whole relationship. Thank you."
    Keystart customer and financial coaching participant


    This service has been developed in partnership with Anglicare WA and the Financial Wellbeing Collective.

    Financial Counselling Network


    Try our two new financial wellbeing quizzes

    Get a big-picture look at your wellbeing or find out how your attitudes and beliefs impact your financial behavior.