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Financial hardship application form

We're here to help. You can apply for financial hardship by filling out this form and we'll respond to you as soon as possible.

You can apply for financial hardship assistance by filling out this form and we will respond to you as soon as possible. We appreciate your patience as we work to respond to each customer.

By answering these questions, Keystart will be able to assess what assistance is best for you under our hardship policy.

NOTE: If you have a direct debit set up for your loan payments, we'll cancel your direct debit to support you while your hardship application is being assessed and avoid any additional financial stress. 

Please answer all questions with as much information as you can. 


First, tell us a bit about yourself.

Preferred contact method:

Tell us about your financial position.

Is your request for assistance caused by the impacts of coronavirus (COVID-19)?
Do you need an extension of time for existing hardship assistance?
How have your circumstances changed?
How long do you expect to experience financial difficulty?
Would you like to have your direct debit payment stopped until your hardship application has been assessed?
Have you applied for any of the Federal Government’s coronavirus (COVID-19) financial assistance measures? (For example, JobSeeker payments.)
Have you applied for early release of your superannuation?