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Financial hardship application form

We're here to help. You can apply for financial hardship by filling out this form and we'll respond to you as soon as possible.

Apply for financial hardship assistance

You can apply for financial hardship assistance by filling out this form and we will respond to you as soon as possible. We appreciate your patience as we work to respond to each customer.

By answering these questions, Keystart will be able to assess what assistance is best for you under our hardship policy.

Please answer all questions with as much information as you can. 

If your financial difficulty is expected to last less than 30 days, please contact your Account Manager on 1300 578 278.

Keystart participates in comprehensive credit reporting (CCR). We exchange specific credit information about individual credit activities with credit reporting bodies. If you enter into an agreed financial hardship arrangement with Keystart, this will be reported on your credit file as financial hardship information. For more information on this and how this affects you, please contact us on 1300 578 278, visit our website or visit the CreditSmart website.

First, tell us a bit about yourself.

Your loan number can be found in the app, on your statement, or in any correspondence from us. You can also contact us on 1300 578 278.

Preferred contact method:

Tell us about your financial position.

Is this your first hardship request, or are you requesting an extension for an existing hardship?
What is the reason for your current financial hardship?
What other commitments do you have?
How long do you expect to experience financial difficulty? f it’s expected to be less than one month, contact us on 1300 578 278 to discuss your options.
Would you like to have your direct debit payment stopped until your hardship application has been assessed?
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