Update from Keystart.

Frequently asked questions.

• Q Are there any changes to my repayments as a result of Keystart becoming a GTE?
  A

  No, there are no changes to your repayment amounts, frequency, due dates or your preferred repayment method. Any direct debits you have set up will be received by the Keystart GTE with no action required from you.
• Q Why did this change happen?
  A

  In line with Government Trading Enterprise (GTE) reforms being undertaken by the State Government, Keystart has completed its transition to a GTE. As a GTE Keystart is a public entity and part of the State Government but operates like a commercial business. 
• Q I’ve read that Keystart will have a broader range of powers, including the ability to fund housing developments; what does this mean for customers?
  A

  Keystart’s ability to fund housing developments won’t have any impact on Keystart’s current or future home loan customers. This change simply ensures that Keystart is able to play a broader role supporting housing outcomes for Western Australians. It highlights that Keystart will continue to play an important role in the Western Australian housing market.
• Q What was the main benefit of establishing the Keystart GTE?
  A

  Establishing the Keystart GTE strengthened and standardised our governance and reporting arrangements with State Government. It also provides more flexibility for Keystart to consider other strategies to assist more Western Australians into housing. 
• Q What does this mean for customers?
  A

  You shouldn’t notice any changes to your loan or your relationship with us as the GTE transition process was largely administrative in nature. 
• Q Will there be changes to customer experience?
  A

  There will be no changes to our existing products or services because of the establishment of the Keystart GTE. 
• Q Has my home loan been impacted by the change?
  A

  Apart from an update to reflect that your home loan is now with the newly established Keystart GTE, you shouldn’t experience any other changes to your loan or the service you receive because of the transition. Our customers remain our priority, and the focus has been on ensuring a seamless transition. 
• Q Is there a risk that processes will become slower and lengthier for me?
  A

  No, there are no expected impacts to customer service or how you engage with us. Providing the best experience to our customers remains the priority. 
• Q Will there be changes to Keystart loans or the number of loans approved or the approval processes?
  A

  There are no expected changes to our existing functions, processes or products. We remain committed to our vision, to make the dream of affordable home ownership a reality for more people. Delivering on this is still our key focus and will continue to be. 
• Q I have a Rural Home Loan through the Country Housing Authority. Will this change my loan?
  A

  As part of this process, the Country Housing Authority is being wound up and Keystart will now act as lender in relation to your loans. Keystart previously administered the operations of the Country Housing Authority through a services agreement so you will see no changes to the service you receive. The wind up of the Country Housing Authority will achieve administrative efficiencies by removing the need for a separate Board and reporting requirements for the relatively small number of existing loans.