At Keystart, we support you through your home loan journey but we are can't offer financial advice. Read about financial coaching, counselling and advice.
We believe in setting you up for success, so we're here to support you through your home loan journey. While we can answer your home loan questions, we are not able to offer any financial advice. There are different levels of financial support available out there. This article explains the difference between financial coaching, counselling and advice.
We recommend you seek your own independent financial advice prior to making any decisions about your financial needs.
Financial coaching is a one-on-one coaching service to help people set financial goals and learn ways to achieve them. Coaching may build your financial wellness and resilience. A financial coach aims to support and guide you as you develop your financial skills.
Keystart is pleased to offer eligible customers a unique financial coaching service provided by our partner the Financial Wellbeing Collective. This service is designed to support you if you have some financial concerns and want to build your money management skills.
You might find financial coaching useful if you:
Financial counselling is the provision of free, independent and confidential
This service is available for any Australian individual or family experiencing financial difficulties.
As qualified professionals, financial counsellors have extensive knowledge on:
Financial counsellors can work with you if you're experiencing financial stress by developing strategies to manage your short and long term financial difficulties. They will also be able to refer you to other services if you need further support.
This service is offered by community organisations, community legal centres and some government agencies.
Financial counsellors will listen to your concerns and help you with things like:
Financial counsellors guide you through your options. They can:
Contact Keystart if you are experiencing financial difficulty. At Keystart, we know situations change and we take our customer’s concerns seriously. If you are experiencing difficulty meeting your monthly loan repayments, please get in touch with us as soon as you can. Once we review your individual circumstances you might have options that you are unaware of. Discussing your options early gives you more time and knowledge to make your decisions. We have a dedicated team here to help.
Find out more about financial counselling:
Financial advice is provided by a financial advisor, sometimes called a financial planner. A financial advisor is a person or authorised representative of an organisation licensed by ASIC to provide advice on
Anyone who gives financial advice must have an Australian financial services (AFS) licence. A good financial adviser works with you to understand your needs, set your short and long term financial goals, and create a plan to help you achieve them.
A financial advisor charges a fee for their service. You can ask for the fee structure and a copy of their Financial Services Guide before deciding to see an advisor. This Guide will help you compare different providers and their fees.
MoneySmart has some very useful information on choosing a financial advisor.