Looking to get in touch? Contact us via phone or email during business hours.
We know situations change and sometimes life can be difficult. A significant change in your income or your relationship, an illness, or an emergency scenario like a bushfire and the COVID-19 pandemic can impact your ability to make your home loan repayments for a period of time. At these times, we're here to help you.
If you are experiencing difficulty meeting your loan payments, get in touch with us as soon as you can. Once we review your individual circumstances, you might have options that you are unaware of. Discussing your options early gives you more time and knowledge to make your decisions. We have a dedicated team here to help.
Our thoughts are with anyone impacted by Cyclone Ilsa. As a Keystart customer, if you have been directly impacted by this or another natural disaster, you can apply for financial hardship assistance or get in touch. Stay safe.
Our financial hardship assistance program has helped lots of customers through difficult times. There are a number of ways we can assist, including
We look at every situation on a case-by-case basis. That means we do an assessment of your individual circumstances and needs.
If you would like to discuss your situation and options, complete our financial hardship application form to get started.
Discussing your options early gives you more time and knowledge to make your decisions. We have a dedicated team here to help.
We offer eligible customers a unique financial coaching service provided by our partner the Financial Wellbeing Collective. This service is designed to support you if you have some financial concerns and want to build your money management skills. Financial coaching is a one-on-one coaching service to help people set financial goals and learn ways to achieve them.
Read more about financial coaching
In partnership with Relationships Australia (WA), we're pleased to offer a free service created to support customers facing difficulties. You can speak with a professionally trained counsellor who will help you to identify, understand and gain new perspectives on a range of issues that may be concerning you. The service can help to resolve difficulties in a supportive, respectful and confidential environment.
We can provide our customers with up to five free sessions with a Relationships Australia counsellor. Matters discussed may include:
Get in touch on 1300 578 278 or email us at customer@keystart.com.au to find out how to set up a confidential appointment.
Relationships Australia also offers a range of online workshops and courses. To see what's coming up, click the below link.
In partnership with Relationships Australia (WA), we're pleased to offer a free service created to support customers facing difficulties. You can speak with a professionally trained counsellor who will help you to identify, understand and gain new perspectives on a range of issues that may be concerning you. The service can help to resolve difficulties in a supportive, respectful and confidential environment.
We can provide our customers with up to five free sessions with a Relationships Australia counsellor. Matters discussed may include:
Get in touch on 1300 578 278 or email us at customer@keystart.com.au to find out how to set up a confidential appointment.
Relationships Australia also offers a range of online workshops and courses. To see what's coming up, click the below link.
If you are experiencing financial difficulties, you may be interested in free financial counselling. This service is offered by qualified, professional financial counsellors who can assist with independent and confidential support.
The Financial Wellbeing Collective is a collaboration of not-for-profit community service organisations and local government who provide a range of the integrated and person-centred services, with the aim of reducing the drivers and impacts of financial hardship in the Western Australian community. They can help with:
If you are seeking the assistance of a financial counsellor, you can contact the Financial Counsellors Association of WA.
Financial counsellors will listen to your concerns and help you with things like:
Financial counsellors guide you through your options. They can: