We understand life can change unexpectedly. A significant change in income, a change in your relationship, illness, or emergencies can impact your ability to make your home loan repayments for a period of time.
If you're experiencing financial difficulty, get in touch with us as soon as possible. Once we understand your situation, you may have more options than you realise. Reaching out early gives you more time and knowledge to make your decisions.
We have a dedicated team here to help.
How we can help.
Our financial hardship assistance program has helped lots of customers through difficult times. Depending on your situation, we may be able to
- temporarily reducing or defer your loan repayments,
- capitalise existing arrears, or
- restructuring your loan contract.
We look at every situation on a case-by-case basis and do an assessment of your individual circumstances and needs.
To get started, log in and complete the hardship application form. The more information you provide, the better we can assess what assistance may be best for you. We'll respond as soon as possible.
If your financial difficulty is expected to last less than 30 days, please contact us on 1300 578 278.
Keystart participates in comprehensive credit reporting (CCR). We exchange specific credit information about individual credit activities with credit reporting bodies. If you enter into an agreed financial hardship arrangement with Keystart, this will be reported on your credit file as financial hardship information. For more information on this and how this affects you, you can call us on1300 578 278, read more on our website or visit the CreditSmart website.
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